This goes back to the old joke “Honey, I stopped off at the store to get a box of nails, and look what I got! A hot tub!”
If you’re thinking of buying a hot tub, and they’re selling milk in the next aisle, we would ask you to rethink your game plan a bit.
A hot tub is not a “throw-away” item. It’s not about finding the cheapest price. A hot tub is an investment in your home, and you should be able to enjoy it hassle-free for 20 – 25 years.
When you buy a cheap tub at a big-box retail chain, you’re getting a product that was manufactured specifically for them, and a lot of corners have been cut in the manufacturing process in order to keep the cost down. Specifically, here are some common issues:
In addition to these quality issues, who are you going to call when you have an issue? The 16yr old girl at the customer service counter? She may be very nice, but not much of a help with your problems.
Here’s some final thoughts on this issue: First, big-box retailers have already caused several manufacturers to file chapter 11, because they’re trying to sell hot tubs way below where they need to be to be profitable. That leaves thousands of very frustrated customers with no warranty! Second, big-box stores have a 40% rate of return. That speaks for itself. If you’re going to invest in a hot tub, come to a professional dealer who knows hot tubs.